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Customer service workshops are geared for the hospitality and restaurant industries and for office professionals who want to give their clients five-star service year round. If you are a business owner, you know that repeat business is critical to your success.
We will help you to keep your customers coming back again and again.
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- When to go the extra mile for your clients
- How to provide value-added service
- The protocol of a positive mental attitude with clients
- The proper way of meeting and greeting new and old clients
- Rewarding and recognizing employees and staff members
- Tips on how to calm angry customers
- Dealing with customers from other cultures
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- Hotel managers and staff
- Restaurant owners and employees
- Front desk personnel
- Private businesses and industries
- Hospitals and staff at doctors’ offices
- Staff at banks and financial institutions
- Staff at law firms
- Department store employees
- Cruise and airport industries and related travel services personnel
- Civil and government employees
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