Sign up for our newsletter here

"I like the booklet because it is concise and full of practical information"

Brenda Sykes,
Office Business Manager

Proud Members of:

 
Testimonial

"Elena Brouwer is a fantastic presenter and trainer. Her etiquette and networking tips stick with you and will prepare you for any situation. Even learning something as simple as how to present and receive business cards has boosted my professional image. I never go anywhere without my stocked card holder any more! The information I have learned from Elena has been invaluable in my work with college-age leaders. Now they sit politely and wait for everyone at the table to be served!

Maggie L. Gunther
Certified Business Analyst & Public Relations Coordinator
Florida Atlantic University


Customer Service Plus
 

Customer service workshops are geared for the hospitality and restaurant industries and for office professionals who want to give their clients five-star service year round. If you are a business owner, you know that repeat business is critical to your success.
We will help you to keep your customers coming back again and again.

How to Train and Motivate Your Staff
 
  • When to go the extra mile for your clients
  • How to provide value-added service
  • The protocol of a positive mental attitude with clients
  • The proper way of meeting and greeting new and old clients
  • Rewarding and recognizing employees and staff members
  • Tips on how to calm angry customers
  • Dealing with customers from other cultures

Who Needs Customer Service Etiquette Training?
 
  • Hotel managers and staff
  • Restaurant owners and employees
  • Front desk personnel
  • Private businesses and industries
  • Hospitals and staff at doctors’ offices
  • Staff at banks and financial institutions
  • Staff at law firms
  • Department store employees
  • Cruise and airport industries and related travel services personnel
  • Civil and government employees

Our dining etiquette seminars are interactive, includes real food and lots of fun.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Please contact us for more information.

International Etiquette Centre headquarters:
Hollywood, Florida
954·921·0565   305·332·4527